Question 1

What are your operational hours?

Accepted Answer

It depends on your location and opening hours of stores around you. We begin delivering as early as 8 am and as late as 2 am. If a particular store is not available for delivery, you will see it closed on the app.

Question 2

Is there a minimum order value for GrabMart?

Accepted Answer

The minimum order amount differs based on the store, your location, and time of order. You will see the amount listed on the store’s page or at the checkout page before placing an order. A small order fee only applies to orders less than the minimum order amount. You can simply add more items to avoid the fee.

Question 3

Can I place orders from different stores at the same time?

Accepted Answer

Yes, you can do simultaneous bookings for up to 4 orders.

Question 4

How much is the delivery fee?

Accepted Answer

The delivery fee varies according to the location of the store. You can view the delivery fee by clicking on the store for more information.

Question 5

What happens when an item is out of stock?

Accepted Answer

If your items are unavailable, we will reach out to inform you and ask you to rebook your order once it is cancelled.

Consumer

Run errands without the running

Overview

Why GrabMart

A wide selection of products, ready for delivery

Items include packaged food, fresh produce, beverages, healthcare products, personal care, household products, and gifts.

Freshness on demand

Your items are freshly packed to order, like you picked them up yourself.

Instant delivery or scheduled, your choice

No time to head out? Place your order and have it delivered to you.

Browse your favourites easily

Find your favourite brands and products in just a few taps.

Ways to deliver

Instant Delivery

Low on home supplies? Order on Grab and get stocked up within the hour.

Scheduled Delivery

Planning to surprise someone? Arrange for a gift to be delivered when they’re home.

Our Commitment to Safety

You control who sees your information

Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and other private information.

Every transaction is protected

Our app features are continually strengthened and protected by the latest technology and our stringent processes, so users can do what they need with peace of mind.

A safer experience for all

No consumer should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience.

Learn More

FAQs

Got questions? We’ve got answers.

Deliveries

From shops and markets islandwide, to your home.

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